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Privacy Policy

Last updated: 12/09/2025

1. Introduction

Welcome to XypherCore! Your privacy matters to us. This policy explains how we collect, use, and protect your personal data when you use our hosting services.

2. When Does This Privacy Policy Apply?

This policy applies to all personal data we process related to our hosting services, including website visitors, customers, and business contacts.

3. Who is Responsible for Your Data?

XypherCore Hosting is responsible for processing your personal data in compliance with GDPR.

4. What Data Do We Collect?

  • Personal Information –  Includes your full name, email address, phone number, mailing address, billing details, and any other contact information required for account management and transactions.
  • Usage Data –  Covers details such as your IP address, device type, browser version, operating system, access times, and server performance metrics to optimize system functionality. 
  • Cookies & Tracking Data –  Used to personalize your experience, analyze traffic, detect fraud, improve security, and ensure a seamless service. 
  • Communication & Support Data – Includes any information you provide when contacting customer support, filling out forms, or interacting with our services. 

5. How Do We Use Your Data?

We use your data to: 

  • Provide and improve our hosting services
  • Process payments securely
  • Comply with legal obligations

We process your data on the following legal bases: (a) to perform our contract with you (account creation, payments, service delivery), (b) to comply with legal obligations (tax, accounting, fraud prevention), (c) based on your consent (cookies, marketing), and (d) our legitimate interest (service improvement, network and system security). 

6. How Long Do We Store Your Data?

We retain account data as long as your account remains active. Billing and payment records are stored for at least 7 years in accordance with Belgian tax law. Technical and support data may be retained for security, legal, or operational needs, but will not be kept longer than necessary for those purposes. When you close your account, we will delete or anonymize your personal data within a reasonable period, except where retention is legally required (e.g., tax and accounting obligations). 

7. Who Do We Share Your Data With?

XypherCore does not sell, share, or disclose your personal data to any third parties unless strictly necessary for service functionality. Your data is only used to operate and improve our services, process payments securely, and comply with legal requirements.

8. Where Do We Store Your Data?

Your data is securely stored on our private hosting infrastructure. Access is strictly limited to XypherCore administrators and, when necessary, authorized technical personnel. We implement advanced security measures, including encryption, firewall protection, and access controls, ensuring your data remains safe and protected from unauthorized access.

9. How Do We Protect Your Data?

We implement industry-leading security measures, including: 

  • Data encryption 
  • Firewalls and secure server facilities 
  • Regular security audits

10. Your Rights

Under GDPR, you have the right to: 

  • Access your personal data
  • Correct inaccurate information 
  • Request deletion of your data (Contact Us) 
  • Object to certain processing activities

You also have the right to: 

  • Restrict processing of your data 
  • Receive your data in a portable format (data portability) 
  • Withdraw consent where processing is based on consent.

You further have the right to lodge a complaint with your local Data Protection Authority. In Belgium, this is the Gegevensbeschermingsautoriteit.

11. Cookies & Tracking Technologies

Our website only uses essential cookies that are strictly necessary for the proper operation and security of our services, such as login sessions and payment processing.

We do not use marketing, advertising, or third-party tracking cookies.
You can manage or delete cookies through your browser settings at any time, but please note that disabling essential cookies may affect the functionality of our services.

12. Data of Minors

Our services are not intended for minors. If you are under 18, parental consent is required.

13. Changes to This Policy

This policy may be updated periodically. We encourage you to review it regularly.

14. Third-Party Infrastructure & Service Providers

To ensure high-performance hosting services, XypherCore uses trusted third-party providers for infrastructure support. These providers strictly follow GDPR compliance and are contractually bound to uphold strong data protection standards.

If any service providers process data outside the European Economic Area (EEA), we ensure that adequate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission, or other legally recognized transfer mechanisms. 

XypherCore retains full responsibility for managing your data securely. We never share your personal data beyond what is required for service functionality.

15. Contact Us

Email: [email protected] 

Support Ticket: Create a Ticket